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FAQ

Don’t see your question answered here? Please contact us here and we will be happy to help!

location

Q: Where are you located?
Q: What are the directions to your building?
Q: How do I get to your office?
Q: Why do I have to wait in the reception area?  Why can't I go back to your office myself?
Q: I was looking for your sign outside but couldn't find it anywhere - I am confused as to where to go.
Q: Can I see pictures of your building, the Durham Corporate Center?
Q: Is your building fully accessible?
Q: What is parking like?
Q: Can I get to your office easily if I use public transit?
Q: Are there washrooms available?
Q: Is there a cafeteria in the building?

insurance

Q: Can you bill my insurance provider directly?
Q: For how much will my insurance provider reimburse me for my appointment?
Q: Does my insurance company cover laboratory tests?
Q: Does my insurance company cover natural health products that you prescribe?

natural health products

Q: Will I have to take a lot of supplements?
Q: If you recommend that I take natural health products, do I have to purchase them from you?
Q: Why don't you generally recommend multivitamins?

custom herbal prescriptions

Q: What is a custom herbal prescription?
Q: What are the benefits of custom herbal prescriptions?
Q: Do I have to purchase my custom herbal prescription from your clinic?

online appointment booking

Q: How do I book an appointment online?
Q: Are the appointment times available actually real appointments?

online store

Q: How do I get to your online store?
Q: How does your online store work?
Q: Do I have to use your store to purchase any recommended products?
Q: How quickly will I receive my products when purchasing from your store?
Q: Do I have to pay for shipping when purchasing from your store?

about core naturopathics

Q: Where can I learn more about your clinic, Core Naturopathics?
Q: What forms of treatment do you use?
Q: What kinds of diagnostic methods do you use?

Miscellanous

Q: Can all appointments be conducted over the phone?
Q: Are treatment results guaranteed?
Q: Why do I have to tell my other health professionals that I am working with you?
Q: Are you available if I have a medical emergency?

hours

Q: What are your hours?
Q: Do you see patients after hours?
Q: Are you available on weekends?
Q: I can’t come to the clinic.  Do you offer home or office visits?
Q: How long are visits?
Q: Why can't you take walk-in visits?  Why do I have to schedule an appointment?

fees & taxes

Q: How much do appointments cost?
Q: What forms of payment do you accept?
Q: When are fees due?
Q: Is Naturopathic Medicine covered by OHIP?
Q: Do you charge HST?

What to Expect

Q: How are your visits structured?
Q: How long is your first visit?
Q: How long are your follow-up visits?
Q: What is required of me prior to coming in for my first visit?
Q: What happens in the first visit?
Q: Will I receive treatment in the first visit?
Q: What kind of after hours work do you put into your patients' cases and treatment plans?
Q: In what detail do you review laboratory tests with me?
Q: What happens in the first follow-up visit?
Q: What happens in subsequent follow-up visits?

laboratory tests

Q: Do you offer laboratory tests?
Q: Can you request blood tests for me?
Q: Can you give me a list of blood test to get done so my MD can request them for me?
Q: If having bloodwork done through you, where do I pay?
Q: Where do I go to have my blood collected?
Q: How do I do a specialized laboratory test?  Where do I get the kit from?
Q: I'm not sure if I'm collecting my sample properly for my laboratory test kit - help!
Q: How do I send my sample to the lab?
Q: How do I get my test results?
Q: How long does it take for test results to be ready?
Q: Why can't I get my specialized laboratory testing done with my MD?

paperless practice

Q: What does paperless practice mean?
Q: Why did you choose to have a paperless practice?

regulation

Q: Is Naturopathic Medicine regulated in Ontario?
Q: What is the regulatory body that governs all of the Naturopathic Doctors in Ontario and acts in the best interests and safety of the general public?
Q: How do I know if my Naturopathic Doctor is an active registrant, who is permitted to practice Naturopathic Medicine in Ontario?
Q: What is required for a Naturopathic Doctor to be registered to practice Naturopathic Medicine in Ontario?

about naturopathic medicine

Q: What is Naturopathic Medicine?
Q: How are Naturopathic Doctors trained?
Q: What types of patients can Naturopathic Medicine treat?
Q: What conditions can be treated with Naturopathic Medicine? 
Q: Do Naturopathic Doctors have specialties?
Q: Is Naturopathic Medicine scientific?
Q: Is Naturopathic Medicine safe?
Q: What is the difference between naturopathy and homeopathy?
Q: What is the difference between a Doctor of Naturopathic Medicine (Naturopathic Doctor) and a Doctor of Natural Medicine?
Q: How does a Naturopathic Doctor (N.D.) compare to a medical doctor (M.D.)?